Last updated: November 3, 2026
This website is operated by KANAFANI BRAND INC. (“Kanafani”, “we”). We respect your privacy and handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).
What we collect. When you browse, we collect standard technical information (device, browser, pages visited). If you create an account, join our rewards program, place an order, or contact us, we collect what you provide: your name, phone number, email address, and order history.
How we use it. We use your information to provide our services: preparing your orders, operating the rewards program, responding to your messages, and — only with your consent — sending you offers and updates. You can withdraw marketing consent at any time using the unsubscribe link in any message or by replying STOP to texts.
Payments. Card payments are processed by Square, Inc. We never see or store your full card number.
Sharing. We do not sell your personal information. We share it only with service providers who help us operate (payment processing, messaging, hosting, error reporting and the AI described below), each bound to protect it.
AI. Only when you write a comment with your feedback or when you email us about catering or an event, our server sends it to Anthropic's Claude AI, which sorts it by tone and topic so the team sees what needs attention first and pulls the event details out of your email (date, guest count, what you'd like to order) for our team to check. It receives the words of your comment and your star rating; your name, email, phone number and order are not sent with it. It receives the text of your email; nothing else about you is sent with it. Anthropic, a company based in the United States, processes it for us under its commercial terms (it may be processed outside Canada) and may not use it to train its models. Your browser never connects to Anthropic. We keep only the tone and topic labels it picks, with your feedback; the AI's answer is not stored. We keep your email and the event details our team confirms; the AI's answer is not stored.
Error reports. Only when something on this site breaks, a report of the error goes to Sentry (Functional Software, Inc., a company based in the United States; it may be processed outside Canada), so we can fix it. The report holds the error, the page it happened on and the pages and site requests just before it (without any codes in the addresses), your browser type and IP address, and, if you have signed in or started a checkout, your account's internal ID (a random code, not your name). It never holds your name, email address or phone number, what you typed or what you ordered. Nothing is sent while the site works, and Sentry sets no cookie and stores nothing in your browser.
Retention. We keep personal information only as long as needed for the purposes above or as required by law (for example, tax records).
Your rights. You may request access to, correction of, or deletion of your personal information by emailing support@kanafani.ca. We will respond within 30 days.
Contact. Privacy questions and complaints: legal@kanafani.ca.
Operated by KANAFANI BRAND INC. (Ontario corporation no. 1810263-5), 5584 Tomken Rd, Mississauga, ON L4W 1P4. Questions: support@kanafani.ca · Legal notices: legal@kanafani.ca.
